Warranty
Every Horal device — including the Sonic™ toothbrush, GumLift, the Sonic™ 3-in-1 Flosser and the Sonic™ UV Sanitizer — is covered for 12 months from the delivery date against defects in materials and workmanship under normal household use.
Manufacturing defects, a battery that will not hold a charge, charging faults, LED failure and motor failure that appear under normal use within the warranty period.
Accidental damage, drops, liquid damage beyond the product’s stated water resistance, normal wear, cosmetic marks, loss or theft, and any unit that has been opened, modified or repaired by anyone other than us or used other than as instructed.
Brush heads, silicone mouthpieces, flosser heads, GumLift Gel and RinX are consumables and are not covered by the device warranty. Accessories such as the Travel Case and Tongue Cleaner are covered against manufacturing defects for 90 days. All of these remain covered by our 90-day money-back guarantee.
Email support@try-horal.com with your order number, a description of the fault and a short photo or video showing it. We reply within 1–2 business days and will repair, replace or refund the device at our discretion. Where we need the unit back we send a prepaid label; please do not ship without instructions.
A replacement unit carries the remainder of the original warranty period, not a new 12 months.
The warranty covers the original purchaser and applies only to devices bought directly from try-horal.com or an authorised seller. Proof of purchase (your order number) is required.
This warranty is in addition to, and does not affect, the statutory rights you have under the consumer law of your country, state or province.
EY Digital Brands LLC (operating as Horal)
1603 Capitol Avenue, Suite 415, Cheyenne, WY 82001, United States
Email: support@try-horal.com
Phone: +1 (660) 229-8436
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Questions? Contact our care team
Warranty
Every Horal device — including the Sonic™ toothbrush, GumLift, the Sonic™ 3-in-1 Flosser and the Sonic™ UV Sanitizer — is covered for 12 months from the delivery date against defects in materials and workmanship under normal household use.
Manufacturing defects, a battery that will not hold a charge, charging faults, LED failure and motor failure that appear under normal use within the warranty period.
Accidental damage, drops, liquid damage beyond the product’s stated water resistance, normal wear, cosmetic marks, loss or theft, and any unit that has been opened, modified or repaired by anyone other than us or used other than as instructed.
Brush heads, silicone mouthpieces, flosser heads, GumLift Gel and RinX are consumables and are not covered by the device warranty. Accessories such as the Travel Case and Tongue Cleaner are covered against manufacturing defects for 90 days. All of these remain covered by our 90-day money-back guarantee.
Email support@try-horal.com with your order number, a description of the fault and a short photo or video showing it. We reply within 1–2 business days and will repair, replace or refund the device at our discretion. Where we need the unit back we send a prepaid label; please do not ship without instructions.
A replacement unit carries the remainder of the original warranty period, not a new 12 months.
The warranty covers the original purchaser and applies only to devices bought directly from try-horal.com or an authorised seller. Proof of purchase (your order number) is required.
This warranty is in addition to, and does not affect, the statutory rights you have under the consumer law of your country, state or province.
EY Digital Brands LLC (operating as Horal)
1603 Capitol Avenue, Suite 415, Cheyenne, WY 82001, United States
Email: support@try-horal.com
Phone: +1 (660) 229-8436
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Questions? Contact our care team