Subscription Policy
Some Horal products can be bought as a subscription so you never run out — for example brush-head refills, RinX and GumLift Gel. A subscription renews automatically and charges your payment method on the schedule you chose until you cancel.
Before you buy, the page and checkout show the product, quantity, renewal price and interval (for example “every 4 weeks” or “every 3 months”). Your order confirmation email repeats these terms. By completing a subscription purchase you authorise us to charge your payment method on each renewal date at the price shown, plus any applicable taxes, until you cancel.
Your renewal schedule and next charge date are shown before you buy and in your order confirmation email. Each renewal ships automatically after it is charged, with free tracked shipping. You can ask us for your next charge date at any time.
When you buy the Sonic™ toothbrush with a refill plan, the brush is charged once and a refill of 2 brush heads per brush is sent and charged every 4 weeks at the price shown at checkout. You can cancel the refill plan at any time and keep your brush.
There is no minimum commitment and no cancellation fee. To skip a renewal, change it or cancel, email support@try-horal.com with the subject line "Cancel Subscription — [your order number]" (or "Skip" / "Change"). We process requests within 1 business day and confirm by email. Requests received before your next charge date stop that charge.
Cancelling is as easy as signing up: you never need to call, speak to a representative or explain why.
If a renewal payment fails we retry it up to 3 times — after 1, 3 and 7 days. You can send us updated payment details at any time. If all retries fail the subscription is cancelled and nothing further is charged.
If the price of your subscription changes we will tell you by email before the new price applies to a renewal, so you can cancel beforehand.
Subscription shipments are covered by our 90-day money-back guarantee like any other order. Cancelling does not automatically refund past shipments. If you believe you were charged in error, email support@try-horal.com within 7 days of the charge and we will investigate promptly.
EY Digital Brands LLC (operating as Horal)
1603 Capitol Avenue, Suite 415, Cheyenne, WY 82001, United States
Email: support@try-horal.com
Phone: +1 (660) 229-8436
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Questions? Contact our care team
Subscription Policy
Some Horal products can be bought as a subscription so you never run out — for example brush-head refills, RinX and GumLift Gel. A subscription renews automatically and charges your payment method on the schedule you chose until you cancel.
Before you buy, the page and checkout show the product, quantity, renewal price and interval (for example “every 4 weeks” or “every 3 months”). Your order confirmation email repeats these terms. By completing a subscription purchase you authorise us to charge your payment method on each renewal date at the price shown, plus any applicable taxes, until you cancel.
Your renewal schedule and next charge date are shown before you buy and in your order confirmation email. Each renewal ships automatically after it is charged, with free tracked shipping. You can ask us for your next charge date at any time.
When you buy the Sonic™ toothbrush with a refill plan, the brush is charged once and a refill of 2 brush heads per brush is sent and charged every 4 weeks at the price shown at checkout. You can cancel the refill plan at any time and keep your brush.
There is no minimum commitment and no cancellation fee. To skip a renewal, change it or cancel, email support@try-horal.com with the subject line "Cancel Subscription — [your order number]" (or "Skip" / "Change"). We process requests within 1 business day and confirm by email. Requests received before your next charge date stop that charge.
Cancelling is as easy as signing up: you never need to call, speak to a representative or explain why.
If a renewal payment fails we retry it up to 3 times — after 1, 3 and 7 days. You can send us updated payment details at any time. If all retries fail the subscription is cancelled and nothing further is charged.
If the price of your subscription changes we will tell you by email before the new price applies to a renewal, so you can cancel beforehand.
Subscription shipments are covered by our 90-day money-back guarantee like any other order. Cancelling does not automatically refund past shipments. If you believe you were charged in error, email support@try-horal.com within 7 days of the charge and we will investigate promptly.
EY Digital Brands LLC (operating as Horal)
1603 Capitol Avenue, Suite 415, Cheyenne, WY 82001, United States
Email: support@try-horal.com
Phone: +1 (660) 229-8436
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Questions? Contact our care team