Returns & Refunds
Try Horal for a full 90 days from the date of delivery. If you are not happy with your results — even on an opened, used device or formula — contact us and we will refund your purchase. Oral care takes consistency, and we want you to have time to see it work.
Everything bought directly from try-horal.com, opened or unopened, within 90 days of the delivery date. One refund per product per customer under the guarantee. Bundles are refunded as a whole. Subscription shipments are covered like any other order.
- Requests made more than 90 days after delivery.
- Items bought from third-party sellers or marketplaces.
- Items marked final sale at checkout, and gift cards.
- Free gifts included with an order (these do not need to be returned).
Email support@try-horal.com with your order number, the item(s) and a short note on what did not work for you — it genuinely helps us improve. We reply within 1–2 business days with a Return Merchandise Authorisation (RMA) and instructions.
Please do not send items back without an RMA — unauthorised returns may not be processed. Depending on the case we may not ask for the product back.
Damaged, defective or incorrect items: we send you a prepaid return label at no cost.
Guarantee returns: return postage is the customer’s responsibility unless the item arrived damaged, defective or incorrect. Ship only to the address in your RMA email and keep your tracking number.
International customers: the same window and eligibility apply; your RMA email includes the correct return address, and any cross-border fees on guarantee returns are the customer’s responsibility.
Once your return is received and verified — or your refund is approved without a return — we process it within 10 business days to your original payment method, in the currency of your original purchase. Your bank or card issuer may take a further 3–7 business days to post it. You will get an email when your refund is issued.
If your order arrives damaged, or is lost in transit, contact us within 7 days of delivery (or of the expected delivery date) with your order number and, where possible, a photo. We will work with the carrier and send a replacement or a full refund at no cost to you.
We do not offer direct exchanges. The fastest route is a refund under this policy and a new order for what you would prefer.
Cancel or skip before your next charge date and that renewal will not be charged — see our Subscription Policy. Cancelling a subscription does not refund past shipments automatically; those are covered by this guarantee.
If you see a charge you do not recognise, please contact support@try-horal.com before disputing it with your bank — we resolve the vast majority of billing questions within 2 business days.
We may refuse a refund where we detect abuse of the guarantee — for example repeated claims across many orders, or reseller activity.
This policy is in addition to, and does not limit, any statutory rights you have under the consumer law of your country or province.
EY Digital Brands LLC (operating as Horal)
1603 Capitol Avenue, Suite 415, Cheyenne, WY 82001, United States
Email: support@try-horal.com
Phone: +1 (660) 229-8436
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Questions? Contact our care team
Returns & Refunds
Try Horal for a full 90 days from the date of delivery. If you are not happy with your results — even on an opened, used device or formula — contact us and we will refund your purchase. Oral care takes consistency, and we want you to have time to see it work.
Everything bought directly from try-horal.com, opened or unopened, within 90 days of the delivery date. One refund per product per customer under the guarantee. Bundles are refunded as a whole. Subscription shipments are covered like any other order.
- Requests made more than 90 days after delivery.
- Items bought from third-party sellers or marketplaces.
- Items marked final sale at checkout, and gift cards.
- Free gifts included with an order (these do not need to be returned).
Email support@try-horal.com with your order number, the item(s) and a short note on what did not work for you — it genuinely helps us improve. We reply within 1–2 business days with a Return Merchandise Authorisation (RMA) and instructions.
Please do not send items back without an RMA — unauthorised returns may not be processed. Depending on the case we may not ask for the product back.
Damaged, defective or incorrect items: we send you a prepaid return label at no cost.
Guarantee returns: return postage is the customer’s responsibility unless the item arrived damaged, defective or incorrect. Ship only to the address in your RMA email and keep your tracking number.
International customers: the same window and eligibility apply; your RMA email includes the correct return address, and any cross-border fees on guarantee returns are the customer’s responsibility.
Once your return is received and verified — or your refund is approved without a return — we process it within 10 business days to your original payment method, in the currency of your original purchase. Your bank or card issuer may take a further 3–7 business days to post it. You will get an email when your refund is issued.
If your order arrives damaged, or is lost in transit, contact us within 7 days of delivery (or of the expected delivery date) with your order number and, where possible, a photo. We will work with the carrier and send a replacement or a full refund at no cost to you.
We do not offer direct exchanges. The fastest route is a refund under this policy and a new order for what you would prefer.
Cancel or skip before your next charge date and that renewal will not be charged — see our Subscription Policy. Cancelling a subscription does not refund past shipments automatically; those are covered by this guarantee.
If you see a charge you do not recognise, please contact support@try-horal.com before disputing it with your bank — we resolve the vast majority of billing questions within 2 business days.
We may refuse a refund where we detect abuse of the guarantee — for example repeated claims across many orders, or reseller activity.
This policy is in addition to, and does not limit, any statutory rights you have under the consumer law of your country or province.
EY Digital Brands LLC (operating as Horal)
1603 Capitol Avenue, Suite 415, Cheyenne, WY 82001, United States
Email: support@try-horal.com
Phone: +1 (660) 229-8436
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Questions? Contact our care team