Shipping & Delivery
Tracked shipping is free on every Horal order. There is no minimum and no code to enter — it is applied automatically at checkout. An optional Protected Shipping upgrade may be offered after checkout; it is never added without your consent.
Most orders ship within 24 hours. All orders are processed within 1–2 business days of payment (Monday–Friday, excluding US federal holidays). Orders placed after 4:00 PM EST begin processing the next business day. During launches and peak seasons processing can take up to 2 extra business days. You will get an email as soon as your order ships.
We ship to the United States, Canada, the United Kingdom and Australia. The options and delivery estimates for your address are always shown at checkout before you pay. As we add destinations they will appear there automatically.
- United States: 5–8 business days.
- Canada, United Kingdom and Australia: 7–12 business days.
Estimates run from the day your order ships, exclude weekends and public holidays, and are not guarantees — carrier and customs delays can occur, especially in peak seasons.
We ship with trusted partners including USPS, UPS, DHL, YunExpress and regional last-mile carriers. The carrier is chosen by your destination and order size.
Your shipping confirmation email contains your tracking number and a link to follow your parcel. Allow up to 48 hours for the first tracking events to appear. If you have not received a shipping email within 3 business days of ordering, check your spam folder and then contact support@try-horal.com.
Each subscription renewal ships automatically after its charge on the schedule you chose, with the same free tracked shipping. See our Subscription Policy.
Prices are charged in the currency shown at checkout. Orders shipped outside the United States may attract import duties, taxes (such as UK VAT or Australian GST) or brokerage fees set by your country. Where these are not collected at checkout they are the recipient’s responsibility. Customs inspections can extend delivery times.
Please check your address carefully at checkout, including apartment number and ZIP/postal code. We can update an address only before the order ships — email support@try-horal.com straight away. We are not responsible for orders delivered to an incorrect address provided at checkout; if a parcel is returned to us as undeliverable we will contact you to arrange reshipment, and reshipment postage may apply.
If tracking shows no movement for more than 5 business days, shows delivered but nothing arrived, or your order is more than 10 business days past its estimate, contact support@try-horal.com (within 7 days for delivered-not-received). We open an investigation with the carrier and reply within 5 business days; where a parcel is confirmed lost we send a replacement or a full refund.
We move fast, so orders cannot be changed once confirmed. To cancel, email support@try-horal.com immediately — we can cancel only before the order enters fulfilment. If it has already shipped, our 90-day guarantee applies.
EY Digital Brands LLC (operating as Horal)
1603 Capitol Avenue, Suite 415, Cheyenne, WY 82001, United States
Email: support@try-horal.com
Phone: +1 (660) 229-8436
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Questions? Contact our care team
Shipping & Delivery
Tracked shipping is free on every Horal order. There is no minimum and no code to enter — it is applied automatically at checkout. An optional Protected Shipping upgrade may be offered after checkout; it is never added without your consent.
Most orders ship within 24 hours. All orders are processed within 1–2 business days of payment (Monday–Friday, excluding US federal holidays). Orders placed after 4:00 PM EST begin processing the next business day. During launches and peak seasons processing can take up to 2 extra business days. You will get an email as soon as your order ships.
We ship to the United States, Canada, the United Kingdom and Australia. The options and delivery estimates for your address are always shown at checkout before you pay. As we add destinations they will appear there automatically.
- United States: 5–8 business days.
- Canada, United Kingdom and Australia: 7–12 business days.
Estimates run from the day your order ships, exclude weekends and public holidays, and are not guarantees — carrier and customs delays can occur, especially in peak seasons.
We ship with trusted partners including USPS, UPS, DHL, YunExpress and regional last-mile carriers. The carrier is chosen by your destination and order size.
Your shipping confirmation email contains your tracking number and a link to follow your parcel. Allow up to 48 hours for the first tracking events to appear. If you have not received a shipping email within 3 business days of ordering, check your spam folder and then contact support@try-horal.com.
Each subscription renewal ships automatically after its charge on the schedule you chose, with the same free tracked shipping. See our Subscription Policy.
Prices are charged in the currency shown at checkout. Orders shipped outside the United States may attract import duties, taxes (such as UK VAT or Australian GST) or brokerage fees set by your country. Where these are not collected at checkout they are the recipient’s responsibility. Customs inspections can extend delivery times.
Please check your address carefully at checkout, including apartment number and ZIP/postal code. We can update an address only before the order ships — email support@try-horal.com straight away. We are not responsible for orders delivered to an incorrect address provided at checkout; if a parcel is returned to us as undeliverable we will contact you to arrange reshipment, and reshipment postage may apply.
If tracking shows no movement for more than 5 business days, shows delivered but nothing arrived, or your order is more than 10 business days past its estimate, contact support@try-horal.com (within 7 days for delivered-not-received). We open an investigation with the carrier and reply within 5 business days; where a parcel is confirmed lost we send a replacement or a full refund.
We move fast, so orders cannot be changed once confirmed. To cancel, email support@try-horal.com immediately — we can cancel only before the order enters fulfilment. If it has already shipped, our 90-day guarantee applies.
EY Digital Brands LLC (operating as Horal)
1603 Capitol Avenue, Suite 415, Cheyenne, WY 82001, United States
Email: support@try-horal.com
Phone: +1 (660) 229-8436
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Questions? Contact our care team